I just tried it, and it doesn’t seem to work / It’s different from the picture / The free gift has a quality issue / The free gift doesn’t work / Why is it different from what was shown in the livestream? / What I received is different from what was shown in the livestream.

A: We’re very sorry that you weren’t satisfied with the product. If it meets the return criteria, you can request a return. Please make sure the item is brand new and in a condition that doesn’t affect its resale value. Once you submit your return request, we’ll review it within 48 hours. Thank you for your patience.

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